Shipping & Returns

 

Shipping Information

FJORD RUBY offers free standard delivery on all orders! All packages can be tracked and traced. Please note FJORD RUBY holds no responsibility for delays in custom processes outside the EU. All shipments are insured and track & trace information will be emailed to you when your package is on its way.  Please note delivery times is different when it comes to pre-ordered items.

 

Returns

We hope you will be very happy with your FJORD RUBY coat. But if you wish to return your coat, you can do that within 14 calendar days and get a full refund. Items must be returned unused and in the original packaging with the invoice enclosed. Please note that you are responsible for the product until it reaches us, so we advise that you send the package using a tracking service. Before returning the product please contact FJORD RUBY at webshop@fjordruby.com

 

Exchanges

Unfortunately, items cannot be exchanged online. Instead please return your item/s to us and simply place a new order on www.fjordruby.com

 

Claims

All items are quality controlled and checked before they are shipped. If for any reason you are not happy with your item, please contact us on webshop@fjordruby.com

 

ALL RETURNS SHOULD BE SENT TO:

FJORD RUBY

Indre Vordingborgvej 28

4700 Næstved

Denmark

 

By ordering through this website, you acknowledge you have read and agree to the terms of service.